FAQ

Can I place an order over the phone?

No, we are unable to take any orders over the phone. If you need any assistance in making an order please email info@nuqiskin.co.uknuqiskin.com.

Yes, we do accept international orders. However, additional charges may occur.

Nuqi accepts all major credit/debit cards eg. Visa/ Visadebit/ Mastercard and Paypal.

If you require any help or advice please email info@nuqiskin.co.uknuqiskin.com or use the form on the ‘Contact Us’ page.

All product ingredients are shown clearly under product description on www.nuqiskin.com. You should always check the ingredients for products to avoid any potential allergic reaction.

Yes. Nuqi Skin do not use any animal ingredients or test any of our products or ingredients on animals for cosmetic purposes.

Yes, all Nuqi Skin products are vegan friendly.

Yes, all Nuqi Skin products are formulated without parabens.

You are automatically accepted for free shipping on all orders over £50.

All orders are sent via Royal Mail 1st Class Signed For therefore you should receive your parcel within 2 – 3 working days.

If you do not receive your order please email Info@nuqiskin.co.uknuqiskin.com and we will send you your tracking number as all orders are sent via Royal Mail 1st Class Signed for.

We aim to make sure all our products reach you in the best condition. However, If you do receive any damaged products please contact info@nuqiskin.co.uknuqiskin.com within 5 working days. Please include your order number and images of the damaged product.

For health and safety reasons Nuqi Skin will not be able to offer any refunds or exchange on any unused or used items.

We are unable to cancel any orders once they have been placed.

Once your order has been shipped you will receive a tracking number to track your parcel.

Please contact Info@nuqiskin.co.uknuqiskin.com for any help.

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Unfortunately, at the moment we do not have a pro discount scheme. However, do follow us on our social media to stay up to date with any changes.

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